Cointab’s Impact on Tata 1mg’s Reconciliation Process
Summary
Background
Tata 1mg is designed to make healthcare easily accessible and convenient for everyone. Established with the goal of revolutionizing how people approach healthcare, Tata 1mg offers a broad range of services including e-pharmacy, online doctor consultations, diagnostic tests, and healthcare products. Customers can effortlessly order prescription medicines, over-the-counter items, and wellness products from the comfort of their homes. In addition to these services, Tata 1mg also provides lab test bookings and virtual consultations with medical professionals, making it acomprehensive platform for all healthcare needs.
Catering to millions of users across India, Tata 1mg operates in a highly competitive landscape, handling a vast number of transactions on a daily basis. These transactions include pharmaceutical deliveries, doctor consultations, and lab tests, all requiring precise financial management. Handling such large volumes of diverse transactions, including payments from multiple gateways and cash-on-delivery orders, makes the reconciliation process complex. Ensuring that every payment matches the corresponding order can be challenging, and manual reconciliation methods can lead to delays, errors, and increased costs. Automated reconciliation is essential for Tata 1mg to maintain accuracy, compliance, and operational efficiency, allowing them to process and reconcile these transactions seamlessly.
Key Highlights
Legal Name
Tata 1mg
Headquarters
Gurugram, Haryana, India
Founding Date
2015
Company Size
1000+
Challenges Faced by TATA 1MG
Manual Process
Tata 1mg relied heavily on manual reconciliation for their OTC (order to cash) processes, requiring significant time and labor to match payments from various payment gateways with fulfilled orders. This approach often led to backlogs, making it difficult to maintain timely financial oversight.
High Error Rates
The manual reconciliation process resulted in frequent errors, such as incorrect data entry and misalignment of order IDs. For instance, discrepancies between the payment amounts received and the orders fulfilled could compromise financial reporting, leading to potential revenue losses.
Complex Data Management
Diverse transaction types ranging from pharmaceutical deliveries to lab test booking caused significant challenges in managing and reconciling data from multiple sources. The complexity of various order formats (e.g., group order IDs, child order IDs) made it difficult to ensure accurate and efficient reconciliation
Longer Processing Time
Before implementing Cointab, the reconciliation process could take up to 4-5 days. This lengthy timeline delayed financial reporting and hindered the ability to promptly address payment discrepancies, affecting overall operational efficiency.
Limited Visibility
The need for real-time insights into reconciliation status meant that issues often went unnoticed. For example, if certain orders did not reconcile, it could take additional days to identify and resolve the problems, impacting decision-making and financial accuracy.
Lack of Proper Integration
Integrating different payment gateways and order management systems was difficult, resulting in additional complexity during the reconciliation process. Without an automated system, the company struggled to streamline operations effectively.
These challenges underscored the urgent need for Tata 1mg to adopt a robust automated reconciliation solution like Cointab to enhance operational efficiency, improve accuracy, and reduce the manual workload associated with financial transactions
Implementation of Cointab Reconciliation Software
The implementation of Cointab’s reconciliation software brought substantial improvements to Tata 1mg’s financial operations. This transition from manual reconciliation to an automated system aimed to streamline processes and enhance overall efficiency
Automation of Reconciliation Processes
Once the system was set up, Cointab began automating the reconciliation process. The software allowed Tata 1mg to upload order IDs and settlement reports from payment gateways quickly. This automation significantly reduced the time required for reconciliation from several days to just 2-3 days, depending on data volume. The once-complex management of various order types was no longer a challenge.
Comprehensive Reporting
With Cointab, Tata 1mg gained access to insightful analytics and reporting features that provided insights into order fulfillment and payment discrepancies. The dashboards enabled the finance team to quickly identify issues related to specific payment gateways and orders, streamlining the resolution process.
Impacts and Results
The implementation of Cointab’s reconciliation software brought significant improvements to 1MG’s financial operations, leading to measurable results across multiple areas. This transformation not only streamlined processes but also enhanced accuracy and efficiency, aligning with thecompany’s goals of operational excellence in the competitive healthcare landscape.
Reduction in Reconciliation Time
Before Cointab, the reconciliation process could take up to 4-5 days due to the complexity of handling various order types and payment gateways. With Cointab, this time was reduced to just 2-3 days. The automation of data uploads and streamlined processes allowed the finance team to focus on more strategic tasks rather than manual data handling.
Enhanced Accuracy
The accuracy of reconciliations improved dramatically, rising from approximately 80% to between 90% to 93%. This increase was largely attributed to the software’s ability to integrate multiple data sources and present them in a well-structured format, minimizing errors related to manual data entry and reconciliation discrepancies.
Streamlined Workflow
The system facilitated the management of various order types, such as pharmaceutical deliveries and consultancy appointments. The challenges previously associated with mapping different order IDs to payment gateways were largely mitigated, allowing for a more fluid and efficient reconciliation process.
Insights and Reporting
Cointab provided Tata 1mg with structured reporting capabilities. The finance team could quickly access dashboards that highlighted discrepancies in payment settlements. This immediate visibility into issues allowed for faster resolutions, reducing the time spent identifying and resolving issues.
Improved Team Productivity
By automating routine reconciliation tasks, the finance team was able to maintain a similar team size while significantly increasing the output. This allowed staff to devote time to other core functions, ultimately benefiting the organization’s bottom line.
Revenue Impact
The integration of Cointab’s reconciliation software improved 1MG’s revenue aspect by addressing key areas of reconciliation of the payment processing and order management system. This led to thefollowing significant improvements:
Minimized Revenue Leakages:
The software helped identify discrepancies in payments across multiple gateways and order types, preventing potential revenue losses. This added layer of accuracy allowed the finance team to recover funds from missed payments or incorrect charges, which were previously harder to track manually.Cointab’s solution not only automated operational processes but also had a direct impact on 1MG’s financial health by improving revenue recognition speed and preventing potential losses
Automation in Action
Most Useful Feature
This level of visibility into the reconciliation process significantly improved the team’s ability to track and address issues efficiently, making the dashboards a critical tool in 1MG’s financial operations.
Comprehensive Result:
The most valuable feature of Cointab’s reconciliation software for 1MG has been its comprehensive dashboard system. This feature allowed 1MG’s team to quickly analyze payment gateway performance and identify discrepancies at a glance. The dashboard layout provided an intuitive overview, helping the team pinpoint which payment gateways had the most issues or if an order was incorrect due to incomplete or wrong data.
Order-Level Visibility:
With Cointab, 1MG gained clarity on various order types—such as group orders, child orders, and individual order IDs—which were previously difficult to manage manually. The system automatically categorized and reconciled these order IDs, reducing errors and making the reconciliation process smoother.
Tracking Unreconciled Orders:
Instead of manually reviewing all orders, the team could now focus on unreconciled or problematic transactions highlighted by the system. This helped reduce the workload and allowed for a more targeted approach to resolving issues.
Customer Support
Conclusion
Cointab’s automated reconciliation software has greatly enhanced 1MG’s financial processes by transforming their previously manual workflows into a streamlined, automated system. This shift reduced the time needed for reconciliation from several days to just 2-3 days, making operations more efficient. By integrating multiple data sources and order types, the software provided accurate and improved visibility into their payment gateways and financial transactions.
With improved accuracy, quicker issue resolution, and responsive customer support, 1MG has been able to manage its complex financial transactions more effectively. Cointab’s solution empowered 1MG to scale its operations and handle the growing transaction volume of its e-pharmacy and healthcare services, ensuring smooth and accurate financial reconciliation in a competitive marketplace. This partnership highlights how automation can drive operational efficiency andsupport large order volumes of booming businesses like 1MG.
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