Reconciliation Software FAQs
Cointab helps finance teams reconcile Side A and Side B records, identify discrepancies, and export audit-ready reports. This FAQ page covers the most common questions about reconciliation workflows, file handling, matching logic, automation, and pricing.
About Cointab
What is Cointab?
Cointab is an AI-assisted reconciliation platform for finance teams. It helps users compare internal records with external records, review matched and unmatched transactions, and download reconciliation reports for internal review and audit support.
Who uses Cointab?
Cointab is used by CFOs, controllers, finance managers, reconciliation analysts, AP and AR teams, audit teams, eCommerce finance teams, marketplace operations teams, and accounting firms that handle recurring reconciliation work.
What types of reconciliation does Cointab support?
Cointab is built for flexible reconciliation workflows, including:
- Sales vs payment gateway reconciliation
- Marketplace sales vs settlement reconciliation
- Bank statement vs books reconciliation
- Vendor reconciliation
- Customer reconciliation
- COD delivery partner reconciliation
- Logistics and freight invoice reconciliation
- Intercompany reconciliation
- Tax and statutory data reconciliation
- Custom internal vs external data reconciliation
Reconciliation setup and data handling
What files can be uploaded into Cointab?
Cointab supports CSV, XLS, and XLSX files. For each primary report, users map the header row, date column, amount column, and one or more identifier columns such as order ID, transaction ID, invoice number, bank UTR, AWB number, or settlement ID.
Can multiple files be used in the same reconciliation?
Yes. Users can upload multiple files under the same configured report if they follow the same file structure. This is useful when a workflow needs more than one report on Side A or Side B.
Can supporting data be added?
Yes. Supporting data is optional and is used to enrich, merge, look up, or calculate values before reconciliation. Examples include product master files, fee rate files, order metadata, mapping files, GST or tax mapping files, and customer or vendor master data.
Can users create derived columns?
Yes. Users can create derived columns on either side of the reconciliation. These are calculated fields created from existing columns. Cointab can help generate Excel-style formulas from natural language prompts, which is useful when finance users know the business logic but want to avoid manual formula writing.
Matching, exceptions, and reporting
How does Cointab match transactions?
Cointab uses structured matching logic to compare records across Side A and Side B. The engine supports one-to-one, one-to-many, many-to-one, many-to-many, net-to-net, contra matching, and partial matching. It can also compare identifiers using equals, contains, similar, equals subset, and contains subset logic.
What happens to matched, partially matched, unmatched, and skipped records?
Cointab separates reconciliation results clearly so finance teams can focus on exceptions.
- Matched records meet the configured matching logic.
- Partially matched records are related, but the amounts do not fully align.
- Unmatched records are present on one side but not the other.
- Skipped records were not included because of missing data, invalid values, duplicates, or a file issue.
Can unresolved items be reviewed manually?
Yes. If the system and AI cannot confidently match a transaction, users can manually match records when the totals tally. Manual matches are visible in the report and can be undone if needed.
What reports can be downloaded?
Users can download Excel reconciliation reports with matched, partially matched, unmatched, and skipped transactions. Reports are designed for internal review, partner follow-up, and audit support.
Automation, reuse, and collaboration
Can reconciliations run automatically?
Yes. After a workflow is configured, Cointab can run reconciliation manually or on a schedule. Common options include daily, weekly, monthly, end-of-day, after file receipt, or on a custom frequency. Data can be received or pulled through email, SFTP, or API.
Can the same reconciliation be reused for future periods?
Yes. Reconciliation setup is reusable. Once a workflow is configured, teams can use it again for future periods by selecting the reconciliation, choosing the period, uploading the required files, and running the report.
What happens if a file arrives late?
If a file was missed, users can upload it under the same reconciliation and refresh the report. This helps teams handle late-arriving bank, marketplace, PSP, or partner files without rebuilding the workflow.
Does Cointab support team collaboration?
Yes. Cointab supports team workspaces with multiple users, roles and permissions, shared reconciliation history, and audit logs. This helps finance teams work in one workspace instead of passing spreadsheets around.
Pricing
How is Cointab priced?
Cointab offers four self-serve plans:
| Plan | Monthly price | Best for | Reports / data sources per workflow | Max rows per file |
|---|---|---|---|---|
| Starter | $149 | Simple 2-3 report reconciliation | Up to 5 | 50,000 |
| Growth | $249 | Multi-report setups | Up to 10 | 100,000 |
| Professional | $499 | Finance-heavy teams | Up to 15 | 250,000 |
| Enterprise | $749 | Complex setups | Up to 20 | 500,000 |
All plans include unlimited reconciliation runs, matched and unmatched reports, Excel export, and team access. Additional users may be priced separately depending on the plan and commercial policy.
Common questions about workflow fit
Can Cointab handle business-specific reconciliation rules?
Yes. Cointab supports custom reconciliations for workflows that do not fit a standard partner template. Teams can define Side A and Side B reports, map columns, upload supporting data, create derived fields, and reuse the same setup for future periods.
Is Cointab only for bank reconciliation?
No. Cointab is a flexible reconciliation engine, not just a bank reconciliation tool. It is also used for payment reconciliation, marketplace reconciliation, vendor reconciliation, customer reconciliation, COD reconciliation, and other internal vs external data comparisons.
