COD reconciliation
COD reconciliation software for finance teams
Cointab helps finance teams reconcile cash-on-delivery orders with delivery partner remittance reports, AWB data, returns, RTOs, deductions, settlements, and bank credits.
View demo reportTrusted by teams reconciling COD and delivery partner data
Cointab is used by finance and operations teams handling recurring reconciliation across eCommerce, payments, marketplaces, COD partners, banks, and internal systems.
COD collections are difficult to track manually
In COD workflows, the customer pays cash to the delivery partner, but the business receives the money later through partner remittances or settlements. This creates timing, status, deduction, and reference-matching challenges.
Delivered orders may not be remitted on time
An order may be delivered today, but the COD amount may be remitted after several days or in a later settlement cycle.
Delivery status and payment status are separate
An order can be shipped, delivered, returned, RTO, cancelled, or remitted — and each status may come from a different report.
AWB-level matching can be messy
Delivery partner reports may use AWB numbers, order IDs, shipment IDs, remittance references, or partner-specific identifiers that do not always match internal order reports cleanly.
Short remittances need review
The amount remitted by the delivery partner may be lower than expected because of deductions, charges, adjustments, RTOs, or partner-side corrections.
Returns and RTOs complicate COD tracking
Returned or undelivered orders may still appear in internal order data, delivery data, remittance data, or adjustment reports in different ways.
Excel becomes fragile as volume grows
Finance teams often compare internal order reports, AWB files, remittance reports, RTO files, and bank statements using repeated VLOOKUPs and filters.
Open items need clear action
Teams need to know whether a COD amount is delayed, short-paid, deducted, returned, missing from partner data, or already remitted in another period.
What is COD reconciliation?
COD reconciliation is the process of matching internal cash-on-delivery order records with delivery partner collection, remittance, return, RTO, settlement, and bank records.
For example, your internal system may show that a COD order was placed and delivered. The delivery partner may show the AWB, delivery status, COD collected amount, remittance date, deductions, RTO status, and settlement reference. Your bank statement may show the final amount credited.
Cointab helps bring these records together so your finance team can answer:
- Which delivered COD orders were remitted?
- Which delivered orders are still unpaid?
- Which orders were returned or marked RTO?
- Which remittances were short?
- Which deductions or partner charges explain the difference?
- Which AWB or order references are missing?
- Which COD amounts were delayed to another period?
- Which records need follow-up with the delivery partner?
Bring together orders, AWB data, remittances, returns, and bank credits
Cointab can reconcile COD workflows using multiple reports from internal systems and delivery partners.
| Data source | Example records |
|---|---|
| Internal order report | Order ID, order date, customer, order amount, COD amount, order status |
| COD order report | COD flag, expected collection amount, payment mode, fulfillment status |
| Delivery partner remittance report | AWB, remittance amount, remittance date, settlement reference |
| AWB / shipment report | AWB number, shipment ID, delivery status, delivery date |
| Return / RTO report | Return status, RTO date, reverse movement, returned amount |
| Partner settlement report | Partner settlement ID, deductions, adjustments, remittance batch |
| Bank statement | Final bank credit, UTR/reference, credit date |
| Supporting data | Order metadata, SKU mapping, store mapping, partner mapping, fee/deduction logic |
Users can start with internal order and partner remittance reports, then add AWB, RTO, settlement, bank, or supporting reports as the workflow becomes more complete.
Find COD remittance differences faster
Cointab helps finance teams separate clean COD matches from exceptions that need review.
COD collected but not remitted
The delivery partner shows the COD order as collected or delivered, but the amount is not found in remittance data.
Delivered order not paid
The internal order report shows a delivered COD order, but there is no matching payment or remittance.
Short remittance
The remitted amount is lower than the expected COD amount.
Delayed remittance
The COD amount is remitted after the expected period or appears in a later settlement cycle.
AWB mismatch
The AWB number does not match between internal records and delivery partner reports.
Missing order reference
The partner report has an AWB or remittance entry but no clean internal order reference.
Return / RTO mismatch
The internal system and delivery partner disagree on whether the order was delivered, returned, or RTO.
Partner deduction
The delivery partner deducts charges, penalties, adjustments, reverse shipping, or other amounts from the remittance.
Duplicate remittance entry
The same AWB, order, or remittance entry appears more than once.
Bank credit mismatch
The partner remittance amount does not match the final bank credit.
How Cointab automates COD reconciliation
Cointab gives finance teams a reusable workflow for preparing COD data, matching records, reviewing exceptions, and exporting reports.
Select or create the workflow
Start with a COD reconciliation template or build a custom workflow for your delivery partner, ERP, order management system, or internal reports.
Upload or automate data
Upload CSV, XLS, or XLSX files manually, or automate recurring data input through email, SFTP, or APIs.
Map required fields
Select date, amount, and identifier columns such as order ID, AWB number, shipment ID, remittance reference, settlement ID, delivery date, or bank UTR.
Add supporting data
Use supporting files for AWB mapping, delivery status enrichment, RTO mapping, store mapping, deduction logic, or internal order matching.
Create derived columns
Use AI to create calculated fields such as expected COD amount, clean AWB number, delivered COD amount, RTO-adjusted amount, deduction-adjusted amount, or normalized order reference.
Run reconciliation
Cointab applies structured matching logic across internal orders, COD partner reports, AWB data, RTO records, settlements, and bank records.
Review exceptions
See fully matched, partially matched, unmatched, and skipped records, then drill into transaction-level details.
Download or automate output
Download Excel reports or push matched, unmatched, exception, or summary data back to ERP, accounting, BI, analytics, or internal systems.
Match structured COD data with rules and difficult exceptions with AI
Cointab applies structured matching first, then uses AI to help with difficult open transactions where references are missing, messy, or spread across multiple reports.
Structured matching
Cointab can match COD records using:
Matching scenarios
One-to-one
One internal COD order matches one partner remittance entry.
One-to-many
One order maps to multiple partner records, deductions, adjustments, or remittance entries.
Many-to-one
Multiple COD orders are grouped into one partner remittance or bank credit.
Many-to-many
Multiple orders and multiple remittance, settlement, or adjustment records are grouped and compared.
Partial matching
AWB or order reference matches, but the amount differs because of deduction, RTO, fee, or timing difference.
Contra / RTO matching
Returns, RTOs, reversals, deductions, and adjustments are netted against original COD expectations.
AI-assisted transaction matching
After structured rules run, AI helps match difficult open transactions where:
- AWB numbers are incomplete or formatted differently
- Order references are missing or partial
- Partner descriptions contain embedded references
- Delivery partner reports use inconsistent naming
- RTO or return records do not directly map to original orders
- Remittance remarks contain messy text
- Multiple possible matches exist across order, AWB, and remittance reports
- Partner-side descriptions are unstructured
AI exception analysis
For transactions that remain open, AI can help identify possible reasons such as:
AI assists reconciliation, but Cointab keeps the output transparent, reviewable, and audit-friendly.
Clear COD reconciliation reports your team can use
Cointab gives finance teams a complete report showing what matched, what partially matched, what remains unmatched, and what was skipped.
Report categories
Fully matched
COD orders, AWB records, remittance entries, or bank credits where identifiers and amounts match.
Partially matched
Records where identifiers match but COD amount and remitted amount differ.
Unmatched in internal records
Orders or expected COD collections present internally but not found in partner remittance data.
Unmatched in partner records
Delivery partner remittance, AWB, settlement, or RTO records present externally but not found internally.
Skipped
Rows excluded because of missing, invalid, duplicate, incomplete, or unusable data.
Report capabilities
- Summary cards
- Transaction-level tables
- Matched transaction detail view
- Filters for review
- Difference amounts
- Excel export
- Manual match
- Undo manual match
- Audit-ready output
- Open-item reason and action analysis
Automate recurring COD reconciliation
Once your COD reconciliation workflow is configured, Cointab can automate data input, reconciliation runs, and output delivery.
Bring data into Cointab
Receive or pull data through:
- Internal order report pushed from ERP, OMS, or eCommerce system
- Delivery partner remittance report received by email
- AWB report pulled from SFTP
- RTO report uploaded automatically
- Partner settlement file received on schedule
- Bank credit data added through API or file upload
Run reconciliation automatically
Schedule reconciliation:
Push output back
Send reconciliation output to:
- Fully matched COD orders
- Partially matched records
- Unmatched internal orders
- Unmatched partner remittance records
- Short remittance records
- Delayed remittance records
- RTO differences
- AWB mismatches
- Partner deduction differences
- Exception reasons
- Suggested actions
- Excel reports
- Structured API output
Start faster with COD reconciliation templates
Use a ready-made COD template where available, or create a custom COD reconciliation workflow for your specific reports and delivery partners.
Sales vs COD Partner
Best for matching internal order records with COD collections and remittances from delivery partners.
View templateSales vs Delhivery COD
Best for reconciling internal order records with Delhivery COD remittance reports.
View templateSales vs Blue Dart COD
Best for matching delivered orders with Blue Dart COD remittance data.
View templateSales vs Shiprocket COD
Best for reconciling COD orders with Shiprocket remittance and delivery reports.
View templateeCommerce Reconciliation
Best for teams that want to reconcile sales, payment gateways, marketplaces, COD partners, returns, refunds, and bank credits together.
Explore solutionIf a specific delivery partner template is not available yet, users can still create a custom reconciliation using their own order, AWB, remittance, RTO, settlement, and bank reports.
See a COD reconciliation report before signing up
Open a sample COD Partner Reconciliation report and see how Cointab presents matched, partially matched, unmatched, and skipped transactions.
COD Partner Reconciliation Demo
See how internal orders are matched with delivery partner remittance records, and how missing remittances, short payments, AWB mismatches, and RTO differences are highlighted.
View demo reportBuilt for eCommerce, D2C, retail, and delivery-heavy teams
Cointab is useful for teams that regularly reconcile COD collections, delivery partner remittances, AWB-level data, returns, RTOs, and bank credits.
eCommerce and D2C brands
For brands that receive COD orders through their website, app, marketplaces, or logistics partners.
Retail and omnichannel businesses
For companies reconciling store, online, partner, and delivery-related COD collections.
Marketplace sellers
For sellers tracking COD orders, returns, RTOs, and partner-side remittances.
Logistics-heavy businesses
For teams handling high-volume AWB-level delivery, remittance, return, and deduction data.
Finance teams
For teams preparing COD reconciliation reports for month-end close, books, audit, and partner follow-up.
Operations teams
For teams reviewing delivery status, RTO status, missing remittances, and partner-side exceptions.
Accounting firms
For firms handling COD reconciliation for multiple eCommerce or retail clients.
Trusted by teams handling COD and eCommerce reconciliation
Cointab is used by finance and operations teams that reconcile high-volume, multi-source transaction data across eCommerce, payments, marketplaces, COD partners, banks, and internal systems.
“We have worked on many softwares but we love the ease of using cointab. The staff and support is very instant. They are approachable, proficient and patient. Team is very cooperative with the customisations. The experience of using cointab was nice.”
COD reconciliation FAQs
Start reconciling COD remittances faster
Use a ready-made COD reconciliation template, build a custom workflow, or schedule a guided setup with the Cointab team.
View demo reportNo credit card required · Manual uploads and automated data flows supported